Frequently asked questions
Clear answers to help families and partners feel confident in the next step.
What areas of Pennsylvania do you serve?+
We serve families in Philadelphia County, Montgomery County, Delaware County, Bucks County, and Chester County.
How quickly can care begin?+
Most clients begin care within 24–48 hours of completing a free in-home assessment.
Are your caregivers screened and trained?+
Yes. Every caregiver is thoroughly vetted and background checked before employment and monthly thereafter. Each caregiver completes general caregiver training, then specialized training for the specific needs of the patient: memory care, mobility challenges, and more.
Do you accept insurance or Medicare?+
We are a private-pay agency. We coordinate with long-term care insurance providers when applicable.
What is a free in-home assessment?+
A no-cost visit from our care coordinator who evaluates needs, answers questions, and creates a personalized care plan.
Can care be customized to specific routines?+
Absolutely. Every care plan is built around the client's preferences, routines, and goals.
Do you offer dementia and Alzheimer's care?+
Yes. Our caregivers receive specialized training for memory care and behavioral support.
Can you support hospital and rehab discharges?+
Yes. We work directly with discharge planners to ensure smooth and safe transitions home.
Is there a minimum number of hours required?+
We offer flexible scheduling, including short visits, full-day care, and 24/7 live-in support.
How are caregivers matched to clients?+
We carefully match based on care needs, personality, language, and lifestyle preferences.